Support

ED-1 owner support.

Technical and device support for teams already running an ELDICO ED-1. Not sure whether electron diffraction fits a sample? That's the ED-CRO service, not this page.

ED-1 goniometer with a loaded sample

What support covers

Instrument & hardware

Operational issues, maintenance questions and service coordination for your ED-1.

Data & workflow

Acquisition, processing and structure-solution questions for your own measurements.

Software & updates

Configuration, updates and account questions for the ED-1 software.

Open a support request.

Describe the issue and our support team will follow up. Each request is tracked as a support ticket.

Urgent? Call +41 61 539 14 63 or email support@eldico.ch.

Hands-on work at the ED-1 sample stage