Field Service & Systems Engineer – Electron Diffraction Systems (m/f/d)
ELDICO Scientific AG builds dedicated electron diffractometers – purpose-built instruments for crystal structure determination from the smallest samples. We serve pharmaceutical, chemical, and academic researchers worldwide from our base at Switzerland Innovation Park Basel Area.
We’re looking for a hands-on Field Service & Systems Engineer to own installation, commissioning, maintenance, and after-sales support for our ED-1 systems at customer sites globally. You’ll work at the interface between customers, R&D, and Quality Management – feeding field observations back into product development and helping mature our service infrastructure.
Key Responsibilities:
- Worldwide installation, commissioning, maintenance, and troubleshooting
- Customer relationship management through professional technical support
- Service tooling, spare parts, documentation, and process improvement
- After-sales service infrastructure (ticketing, documentation, support processes)
- Close collaboration with R&D and Quality Management on system improvements
Requirements:
- Mechatronics, engineering, physics, or related technical background
- Hands-on, independent, solution-oriented
- Good communication skills, customer-oriented
- Fluent English (German an advantage)
- Willingness to travel internationally
Nice to Have:
- Vacuum technology, electron beam systems, piezo/nanometer positioning
- Scientific instrumentation or analytical systems experience
- Radiation Safety Officer certification (or willingness to qualify)
- Python/MATLAB; service platforms (Zammad, HubSpot)
Location: Allschwil (Basel area), Switzerland
Travel: International, regular
Compensation: Competitive, commensurate with experience
Apply: CV + brief note on relevant experience to hr@eldico.ch
